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TERM & CONDITIONS

ATTENTION! Some of countries need a permit for importing plants:

– USA (if you buy more than 12 plants)

-CANADA (no minimum order)

-Phillipines (if you buy more than 5 plants)

*You can buy first, then contact your authority to get the permit, it’s very easy!

  1. Order process normally on 4-6 weeks during pandemic (start from export document – laboratory checking – preparing the plants – phytosanitary – shipped), shipping time only need less than a week to arrived;
  2. We send the package from the initial order with a delivery capacity of 70-80 packages per week;
  3. The seller provide Phytosanitary and priced $24 automatically added while check out;
  4. The seller is responsible for inspection in Indonesia. after the package is sent, all inspections in the destination country are the responsibility of the buyer;
  5. The buyer is required to provide shipping instructions to comply with the regulations of the destination country;
  6. If it does not give instructions then the seller will use the usual standards and the buyer has no right to sue if a problem occurs;
  7. All problems will be solved in a family way, PayPal claim are not family way;
  8. It is possible that there will be damage to the plant and it is a risk of shipping that must be received by the buyer;
  9. If the plants sent are damaged or rotten, it’s totally caused by wrong placement during the trip, we will resend all dead plants or a 50% max replacement money will be carried out and the shipping costs will be buyers responsibility;
  10. No refunds;
  11. All forms of taxes and inspection fees in the destination country are the responsibility of the buyer;
  12. Regulations that apply in Indonesia for export are required to apply for an export permit which is a prerequisite for making Phytosanitary, so consumers must wait for export licenses to be issued;
  13. Every shipment made will be carried out by a laboratory test by the Indonesian plant quarantine agency. So consumers must wait for checking to finish.
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